Terms & Conditions

Last Updated: 17 January 2021

Welcome to Rivaaya.in (“Website”), an online platform operated by Rivaaya (“Company,” “we,” “us,” or “our”), offering a curated collection of Indian wear for men, women, and children, with worldwide shipping.

By accessing, browsing, or using this Website, you (“User,” “Customer,” “you,” or “your”) acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with any part of these Terms, please do not use our Website.

1. Eligibility and Account Responsibility

  • You must be at least 18 years of age to use this Website or have the consent of a parent or guardian.

  • You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer/device. You agree to accept responsibility for all activities that occur under your account.

  • You agree to provide true, accurate, current, and complete information during registration and for all purchases.

2. Products, Pricing, and Descriptions

  • We strive to display the colours, designs, and details of our products as accurately as possible. However, slight variations may occur due to monitor settings, photography, or handmade nature of items.

  • All products are subject to availability. We reserve the right to discontinue any product at any time.

  • Prices listed on the Website are in Indian Rupees (INR) unless otherwise stated. We reserve the right to change prices without prior notice. The price charged at the time of order confirmation is the final price.

  • For international orders, the final checkout price includes the product cost, shipping fee, and any handling charges. It does NOT include any applicable import duties, taxes (like GST, VAT, customs duties), or brokerage fees levied by the destination country. These are the sole responsibility of the customer.

3. Orders, Payment, and Worldwide Shipping

  • Placing an order constitutes an offer to purchase, which we may accept or decline at our sole discretion.

  • We accept payments via approved methods such as credit/debit cards, net banking, UPI, and select digital wallets. Payment must be received in full before order processing.

  • Worldwide Shipping: We ship to most countries using reliable international courier partners. Delivery times are estimates and not guaranteed, as they depend on destination country customs processes and local postal services.

  • Shipping Address: You are responsible for providing a complete and accurate shipping address. We are not liable for delays or non-delivery due to incorrect addresses.

  • Customs & Delays: International shipments are subject to customs inspection in the destination country. Any delays, holds, or seizures by customs authorities are beyond our control. The customer is responsible for providing any documentation required for customs clearance.

4. Returns, Exchanges, and Refunds

  • Please refer to our detailed Return & Refund Policy (link) for specific instructions, timeframes, and eligibility criteria.

  • Items must be returned in their original, unused, unwashed condition with all tags intact.

  • Return shipping costs for international orders are typically borne by the customer, unless the return is due to our error or a defective product.

  • Refunds will be processed to the original payment method within a specified period after receipt and inspection of the returned item. International transaction fees may apply and are non-refundable.

5. Intellectual Property

  • All content on this Website (including logos, text, graphics, images, designs, and software) is the property of Rivaaya or its licensors and is protected by Indian and international copyright and trademark laws.

  • You may not reproduce, distribute, modify, or create derivative works of any content without our express written permission.

6. User Conduct

  • You agree not to use the Website for any unlawful purpose or in any way that could damage, disable, overburden, or impair the site.

  • You must not attempt to gain unauthorized access to any part of the Website, other accounts, or any connected network or database.

7. Limitation of Liability

  • To the fullest extent permitted by applicable law, Rivaaya and its directors, employees, or agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or products purchased.

  • Our total liability for any claim related to the Website or products is limited to the value of the order in question.

8. Indemnification

You agree to indemnify and hold harmless Rivaaya, its affiliates, and their respective officers from any claim or demand arising out of your breach of these Terms, your violation of any law, or your use of the Website.

9. Governing Law and Dispute Resolution

  • These Terms shall be governed by and construed in accordance with the laws of the Republic of India.

  • Any dispute arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts located in Surat District Court.

10. Changes to Terms

We reserve the right to modify, update, or replace these Terms at any time without prior notice. It is your responsibility to check this page periodically for changes. Your continued use of the Website after any changes constitutes acceptance of those changes.

11. Contact Information

For any questions or clarifications regarding these Terms and Conditions, please contact us at:
Rivaaya
Email: hello@rivaaya.in
Customer Support: hello@rivaaya.in
Registered Office Address: Surat, India

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