Privacy Policy

Rivaaya (“Company,” “we,” “us,” or “our”) operates the website rivaaya.in (“Website”). We are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website and make purchases.

By using our Website, you consent to the data practices described in this policy. If you do not agree, please do not access or use our Website.

1. Information We Collect

A. Personal Information You Provide

We collect personal information that you voluntarily provide when you:

• Create an account

• Place an order

• Subscribe to our newsletter

• Contact our customer service

• Participate in surveys or promotions

• Write a product review

This information may include:

• Identity & Contact Data: Name, email address, phone number, shipping/billing address.

• Payment & Transaction Data: Payment method details (processed securely by our third-party payment gateways), order history, and product details. We do not store your full credit/debit card numbers on our servers.

• Profile Data: Account password, preferences, feedback, and survey responses.

• Communications Data: Records of your correspondence with us.

B. Information Collected Automatically

When you visit our Website, we automatically collect certain technical information:

• Usage Data: Pages viewed, time spent, clicks, referring/exit pages, and date/time stamps.

• Device & Technical Data: IP address, browser type and version, operating system, device type, and unique device identifiers.

• Location Data: General location (country/state) derived from your IP address to show appropriate currency, shipping options, and comply with regional laws.

We use Cookies and Similar Technologies (like web beacons) to collect this data. You can control cookie settings through your browser, but disabling them may limit site functionality.

2. How We Use Your Information

We use the information we collect for the following business purposes:

• To Process & Fulfill Your Orders: Manage your account, process payments, arrange shipping (including international customs documentation), and provide order updates.

• To Communicate With You: Send transactional emails (order confirmations, shipping updates), respond to inquiries, and provide customer support.

• To Improve Our Services: Analyze website usage to improve our website, products, marketing, and user experience.

• For Marketing (with your consent): Send promotional emails about new products, special offers, or newsletters. You can opt-out at any time using the unsubscribe link in our emails or by contacting us.

• For Security & Fraud Prevention: To monitor and protect the security of our Website, transactions, and business.

• To Comply with Legal Obligations: As required by applicable laws, regulations, or legal processes.

3. Legal Basis for Processing (for EEA/UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), we process your personal data based on:

• Performance of a Contract: To fulfill your order.

• Legitimate Interest: For website security, analytics, and marketing our products to existing customers (where applicable by law).

• Consent: For sending direct marketing communications where required.

• Legal Obligation: To comply with tax, customs, and other regulations.

4. How We Share Your Information

We do not sell or rent your personal information. We may share it in the following limited circumstances:

• Service Providers: With trusted third parties who perform services on our behalf, such as payment processing, order fulfillment, shipping (including international couriers like DHL, FedEx), email marketing, data analysis, and customer service. These partners are contractually bound to protect your data.

• Legal Requirements: If required to do so by law, or in response to valid requests by public authorities (e.g., a court or government agency).

• Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.

• With Your Consent: For any other purpose disclosed to you with your prior permission.

5. International Data Transfers

As we ship worldwide and use global service providers, your personal information may be transferred to, and processed in, countries other than India (such as the country of your residence). These countries may have data protection laws that differ from those in India.

When we transfer data to other countries, we take appropriate safeguards, such as standard contractual clauses approved by relevant authorities, to ensure your data remains protected as described in this policy.

6. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, loss, misuse, or alteration. This includes SSL encryption for data transmission and secure servers. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for tax, legal, or accounting reasons). Order information is typically retained for a minimum period as required by Indian commercial law.

8. Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal data, which may include:

• Access & Correction: The right to access and update your personal information in your account settings.

• Deletion: The right to request deletion of your personal data, subject to certain legal obligations.

• Opt-Out of Marketing: The right to opt-out of receiving promotional communications at any time.

• Cookies: The ability to manage your cookie preferences through your browser settings.

• Data Portability & Restriction: In certain regions, the right to request a copy of your data or restrict its processing.

To exercise these rights, please contact us at privacy@rivaaya.in. We may need to verify your identity before processing your request.

9. Children’s Privacy

Our Website is not intended for individuals under the age of 18 (“Children”). We do not knowingly collect personal information from Children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us. If we learn we have collected such data, we will delete it promptly.

10. Third-Party Links

Our Website may contain links to third-party websites (e.g., social media platforms). This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. We will notify you of any material changes by posting the new policy on this page and updating the “Last Updated” date. Your continued use of the Website after such changes constitutes your acknowledgment of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer at:

Rivaaya
Email: hello@rivaaya.in